From the department of "no news here":

LONDON: Every day in the UK, an estimated 3 million negative opinions are exchanged about the country's leading providers of bundled telecoms, TV and broadband packages, making them even more detested than banks.

"Vital but unloved" was the conclusion of Keller Fay, the market research firm specialising in word of mouth (WOM), as it analysed data from its TalkTrack programme and found that negative WOM for this group was higher than for most other sectors.